
"Is there anything else I can waste your time with?"
"Ok, then. This was fun! Don't forget to take your card. Don't forget to walk away when you're done. The door is to your right. Just push on it and it should open. Have a terrific day!!!"
Me: Hello.
Teller: Good morning! Would you like English or Spanish?
Me: I've spoken English my entire life. I filled out my application for this bank in English. I receive my statements in English. When I approached you, I said, "Hello," not "Hola." Whatever in the world of sober reasoning would give you the idea I would prefer to chatter with you in Spanish?
Followed by my signature New York stink-eye, that would be the end of that. The teller would immediately become intuitive, a skill that's considered, for many species, a key to survival. If your surroundings become hostile, you must adapt or suffer the consequences.

For our own efficiency and sanity, we should pick the best tool for the job. Common sense dictates that I opt for the teller, either man or machine, that's the least hassle. Sadly, right now, that's the human.
There is nothing, NOTHING, keeping the banks from adding functionality that would make a trip to the ATM a truly pleasant and efficient experience. They know what language you speak, whether you usually want a receipt, and what your most common transactions are. Here's how it should go-
I hit 'Yes.'
Done.

Knowing that banks cater to Spanish-speaking dollars but ignore my need for speed and safety sticks a bit in my craw. Regardless of the language, numbers are numbers. If someone really needs to read the words 'checking' and 'savings' in Spanish, that's their problem. I shouldn't have to plunk through extra buttons because they are language-challenged. I don't deny the bank's right to chase multi-cultural dollars - just keep it out of my face. If any bank woke up and streamlined this process, there would be a stampede to their door.

How intuitive do you have to be to recognize I don't speak Polski or Afrikaans or Spanish? How intuitive do you have to be to recognize that when I visit an ATM, I usually withdraw $60? My bank already has this information. That they have the nerve to ask me these questions anyway is ignorant, irritating, and void of decent marketing skills. In an effort to be more efficient with their time, they are wasting ours. And they need to stop it. Now.
Just think - if this hyper-friendly interaction trend continues, it coul
d get out of control, leading to things such as 'themed' ATMs:The Comedy ATM
The Nagging ATM
On the other hand, maybe they should just keep their day jobs.




Since my parents didn’t boast such a meritorious lineage or even extraneous vowels in their name, they settled outside of town, beyond the pale, as it were. In the pre-cable TV days, villages protected themselves from Indians, wolves, and Jehovah’s Witnesses by building timber-pole walls, or pales. Over time this pale distinction has changed from being a protective barrier to the line of demarcation for pizza delivery. Either way, a status symbol of survival.




